The models for generating Digital Intercom System revenue are undergoing a significant evolution, shifting from a primary reliance on one-time hardware sales to a more sustainable, service-oriented approach. While the initial purchase of the intercom hardware—the door stations, indoor monitors, and central control units—remains a foundational component of revenue, manufacturers and service providers are increasingly focusing on building long-term customer relationships through recurring revenue streams. This strategic shift is transforming the industry's financial landscape, creating more predictable income and increasing the lifetime value of each customer. This move towards services mirrors broader trends in the technology sector and is a key factor in the market's financial health and growth.

One of the most prominent and rapidly growing monetization models is the adoption of Software-as-a-Service (SaaS) subscriptions for cloud-based features. Many modern intercom systems offer companion cloud services that provide significant added value, for which customers pay a monthly or annual fee. These services often include cloud storage for video call recordings and access event logs, the ability to manage the system remotely through a web portal or mobile app, and the functionality to issue temporary digital keys to visitors or delivery personnel. For manufacturers, this SaaS model creates a stable and predictable recurring revenue stream, while for customers, it provides access to powerful features and continuous software updates without a large upfront capital investment.

Professional services, including installation, integration, and maintenance, constitute another critical revenue stream. The installation of a digital intercom system, particularly in a large commercial or residential building, is a complex task that requires specialized technical expertise. Security integrators and certified installers generate significant revenue from designing the system layout, running the necessary network cabling, and configuring the hardware and software. Following the initial installation, ongoing maintenance and support contracts provide another layer of recurring revenue. These contracts ensure that the system remains secure, up-to-date, and fully operational, offering peace of mind to the property owner and a steady income for the service provider.

Finally, revenue is also being generated through the licensing of software and APIs for integration with third-party systems. As digital intercoms become central hubs in smart buildings, the ability to connect them with other platforms—such as property management software (PMS), customer relationship management (CRM) systems, or specialized visitor management solutions—becomes highly valuable. Manufacturers can generate revenue by licensing their APIs to other software developers, enabling a rich ecosystem of integrated solutions. This not only creates an additional income stream but also enhances the value and stickiness of their own platform, as it becomes more deeply embedded in the customer's overall operational workflow, making it less likely that they will switch to a competitor.